The Farnsworth Group

RESEARCH. INSIGHT. ANSWERS.

The premier market research and strategy-consulting firm serving manufacturers, retailers, wholesalers, dealers and distributors of hardware, home improvement, construction and building material industries.

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Speak With Us About Your Research Needs Today!Call: (317) 241-5600 x301
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Customer satisfaction research helps you confirm what your customers like, dislike or what they would like to see improved in your business. Properly using this customer feedback requires listening to their responses. Then you can act on what your customers tell you they really want, not what you think they want.

Customer Satisfaction Research can explore:TFG_Graphics-05

  • Customer service experiences
  • Ease of shopping
  • Merchandising effectiveness
  • Brand messaging
  • Competitive shopping
  • Store first shopped
  • Price perceptions
  • Shopping frequency

Creating and maintaining positive customer experiences ensures existing customer loyalty and attracts new customers.

 

PLEASE CALL US TODAY

(317) 241-5600 x 301

or email us directly for additional information on our research services.

6640 Intech Blvd., Suite 100
Phone: (317) 241-5600 x 301
Fax: (317) 227-3010
Email: sales@thefarnsworthgroup.com

THE FARNSWORTH GROUP

Please contact us for additional information on how we can help you better understand your customers.

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The Farnsworth Group has been working directly with building material manufacturers since 1989.

Since being founded in 1989, The Farnsworth Group has been working directly with Building Supply Dealers, Home Centers, Hardware Stores and Farm & Ranch Stores.

Please contact us for additional information on how we can help you better understand your customers.

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